All you need to know about visiting Two Rivers from Monday 15th June!

12th June 2020

All you need to know about visiting Two Rivers from Monday 15th June!

All you need to know about visiting Two Rivers from Monday 15th June!

After being partially closed for the past two months we are making preparations following the Prime Minister’s announcement that all non-essential retail can re-open on Monday 15th June.

While essential stores including Boots, Specsavers and Wilko have continued trading throughout, the news means that stores including Hobbycraft, JD Sports and Next can open their doors to customers on Monday.

Across the centre we have enhanced our cleaning regimes for the safety of you and our staff. As well there will be signage on social distancing guidelines around the centre. You will notice posters, floor stickers and notices on bollards to help guide you through the centre safety in line with social distancing. This will continue as you travel through to the high street and Elmsleigh Shopping Centre.

Whilst ‘eating in’ is not allowed,  McDonalds are open for drive-thru orders, Caffe Gusto are delivering via Uber Eats and Deliveroo and Gourmet Burger Kitchen are open for collection and deliveries. Other restaurants are preparing to operate collection and delivery services in the coming weeks. The cafes and restaurants at Two Rivers are also working to serve customers in the near future. while awaiting further guidance on customers eating at outdoor seating areas and within the restaurants. 

For the time being, Vue Cinema at Two Rivers remains closed awaiting government guidance on re-opening.

Please continue to check the website for regularly updates with detailed information about stores and their capacities, restrictions and opening hours.

Your normal shopping experience will be different, all stores will be working to a limited capacity within their store and you may also be expected to wait before entering.

We are working really hard to keep customers and staff safe, without taking too much away from your shopping experience.



Where can I find hand sanitiser? 

There are hand sanitiser stations by each set of pay machines.   


Can I wear a face mask/face covering?

Yes, all our visitors are welcome to wear face coverings however this is not compulsory. 


What are you doing to protect your car park users?

We have an enhanced cleaning regime in place where all touch points are cleaned hourly. Contactless payment is available at all pay machines and, at exits if you do not wish to queue for a machine.  If our staff have to deal with cash they will sanitise their hands before handling the cash and will pass it to you whilst maintaining social distance wherever possible, eg by placing the money on top of a machine or on your vehicle.


What are you doing to protect your customers?

We are continually reviewing what and how we do things, the health and wellbeing of our customers, employees and retailers is paramount. We are following government guidance with an enhanced cleaning regime on all frequently touched surfaces, the introduction of physical distancing signage, we are asking people to keep left as they move through the centre, and hand sanitiser is available in a number of locations


What are you doing to protect your staff?

Our staff have been issued with PPE such as gloves, masks, visors Their welfare facilities are cleaned more frequently and they maintaining social distancing at all times. They are asked not to attend work if they are showing symptoms.


Why are all the shops not open?

Different shops fall into different categories based on the service they provide, and therefore their ability to reopen may be impacted under the government guidelines. Following government approval, it is the retailer’s prerogative when they wish to open.


Why aren’t all the cafes/restaurants open?

Under current government guidelines our cafes and restaurants are only allowed to open for takeaway ONLY. As such not all have decided to open at this time, however as the guidance changes more will re-open. As with retailers restaurants will not be able to open immediately and it will take some longer than others to get the procedures in place to enable them to open. Those that are open will have limited capacities due to social distancing measures in place for staff.


When will the gym and cinema opening?

At present neither of these leisure facilities are open due to social distancing requirements. When this changes we will update our social media platforms to inform our customers.


Is Shop Mobility open now?

At present Shop Mobility is closed. If you require their services please contact them via [email protected] and they will advise you direct.


Can I bring my children shopping with me?

Government guidance recommends shopping alone where possible. However, we understand that this is not always possible with families, however we do ask that you ensure that your children are comply with the social distancing guidelines.


Why is there a limit to the queue numbers outside certain shops in the centre?

Each store has their own capacity based on the size of their unit and how their company have implemented this. This is for the safety of all shoppers, to aid in a safe customer flow throughout stores whilst adhering to Social/physical distancing guidelines.


Why are the kiddie car rides/photo booths still  available?

These are being cleaned hourly as part of our enhanced cleaning measures. We trust that our customers will comply with social distancing requirements whilst using them.If they become an issue we will review this.


Are your public toilets open?

At the moment our public toilets re open on demand. If you need to used them please call 01784 493300 and a member of staff will come and open them up. As footfall increases over the next few weeks we will review this.  


Why are you not taking people’s temperature?

Temperature checking is not currently required under UK guidelines for shoppers.